Privacy Policy
Last updated: August 31, 2026
This policy explains what we collect, why, and what you can do about it. There are two different groups of people involved, and they are treated differently.
1. Two kinds of data
- Your data. Information about you as a customer of The Fan Booster: your name, email, phone, billing details, and how you use the platform.
- Your fans' data. The contacts you collect and store inside your account. This belongs to you. We hold it on your behalf and process it only to run the service for you.
2. What we collect about you
- Account details you give us: name, email address, phone number, business name.
- Billing information, handled by our payment processor. We do not store full card numbers.
- Usage data: pages viewed, features used, log and device information.
- Messages you send us through support, forms, or chat.
3. Why we use it
- To provide and run your account.
- To take payment and manage your subscription.
- To provide support and onboarding.
- To send service messages about your account.
- To send marketing about our own products, which you can opt out of at any time.
- To improve the platform and keep it secure.
4. Your fans' data
Contacts inside your account are yours. We act as a processor for that data, not the owner of it.
- We do not sell it.
- We do not market to your fans on our own behalf.
- We do not share it with other customers.
- You can export it at any time, and you can delete it at any time.
You are the one responsible for having permission to contact the people on your list, and for honoring their opt-out requests. Our tools include unsubscribe and stop handling, and you must use them.
5. Who we share data with
We use third-party providers to run the service. They only receive what they need to do their job. These include hosting and infrastructure providers, our payment processor, email and SMS delivery carriers, and analytics and advertising platforms used on our own marketing pages.
We may also disclose information if the law requires it, or to protect our rights, our users, or the public.
6. Cookies and tracking
Our marketing pages use cookies and similar technology to understand traffic and to measure advertising. You can block cookies in your browser, though some parts of the site may not work as well.
7. How long we keep it
We keep your account data for as long as your account is active. After cancellation or non-payment, your account is paused at day 15 and may be permanently deleted at day 60. You will be given an export link before deletion. We may keep limited billing records longer where the law requires it.
8. Security
We use industry standard measures to protect data, including encryption in transit and access controls. No system is perfectly secure, and we cannot guarantee absolute security.
9. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To make a request, email us at the address below. We may need to verify your identity first.
If your request concerns data held inside a customer's account, we will refer you to that customer, since the data belongs to them.
10. Children
The service is not intended for anyone under 16, and we do not knowingly collect their data.
11. Changes
We may update this policy. Material changes will be announced by email or inside your account before they take effect.
12. Contact
Privacy questions and requests go to support@thefanbooster.com.